Business Travel Advisor Training
This program is designed for employee training of business travel advisors. As a business travel agency owner or manager, you want to hire the person with the right attributes for your business, but as a newcomer, they lack the knowledge and experience to book travel. Let us be the training solution you need.
INDEPENDENT STUDY TIME
Assignments are outlined in 2-week modules and students can decide when and where to study with our blend of reading and written assignments, interactive eLearns, videos, recorded webinars, reviews and a group discussion forum.
TWICE-WEEKLY VIRTUAL STUDY GROUPS
2-hour, twice-weekly, instructor-led time to meet with others in your class online helps supplement your independent study. These sessions are recorded and made available to anyone unable to take part in them in real time.
DISCUSSION FORUM
Weekly topics will be posted to allow for thoughtful online interaction among participants in your study group anytime, anywhere.
INTERACTIVE ONLINE SESSIONS
We provide 24-hour access to an easy-to-use Learning Management System (LMS) and interactive online courses, quizzes, videos, recorded webinars and helpful resources.
RESEARCH PROJECTS
Weekly independent research projects allow for application and open discussion of the learning throughout the program.
GUEST FACULTY
Guest faculty from all aspects of the travel industry will virtually present live or recorded webinars throughout the program. These webinars are recorded and made available to anyone who is unable to attend the live session.
*Study groups do not meet Thanksgiving, Christmas or New Year’s week.
Virtual weekly study hall meet Tuesdays and Thursdays at 11 AM PT, 12 PM MT, 1 PM CT, 2 PM ET for 2-hours.
Modules
MODULE 1
- Welcome to the travel industry
- Business Travel Advisor-role in the industry
- Business travel destinations
- Travel documents
- Keys to effective customer service
MODULE 2
- Introduction to travel booking systems
- Business travel profile & Passenger Name Record (PNR)
- Air travel; exchanges; ticket cancellation & airline reward programs
- Agency Debit Memo (ADM)
- Group travel & MICE (Meetings, Incentives, Conferences & Exhibitions)
MODULE 3
- Accommodations
- Ground transportation
- Travel insurance & duty of care
- Fraud in the travel industry
- Final comprehensive exam